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Frequently Asked Questions

What is a serviced apartment?
A serviced apartment is a type of furnished, self-contained apartment, let or rented out on a nightly basis in generally the same way as a hotel room.

Is there a minimum booking period?
Due to the cost of servicing an apartment we may require a minimum 2 night stay

How do we book online?
If you are looking to book online then please click Here.

Are we required to bring our own bed linen and towels?

Bed linen, towels and tea towels are provided in all of our apartments. Please note that no cot bedding is provided.

Do you provide cots and highchairs?
Cots and highchairs can be provided. Please state upon booking if you require a cot or highchair. Please note that no cot bedding is provided.

Is car parking provided?
Free Overnight Car Parking
is provided opposite the apartments (one vehicle permitted per apartment).  Guests are provided with a code to ensure access at any time of day or night. Eastgate Falcon Car Park is also offered during busy times - exit ticket and access/ exit instructions available from reception.

Are any of the apartments suitable for the disabled?

Our High Street apartments do not have a lift and access to the apartments is by stairs only. Our Hedgefield apartments have parking opposite the entrance door, ground floor and lift access and a walk-in shower off the main bedroom.

Is smoking allowed in the apartments?
No for the comfort of all of our guests. All our apartments are non-smoking.